Refund Policy
Last updated: February 02, 2026
At Pitor iRecharge, we strive to provide seamless mobile recharge and digital services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting refunds.
Refund Eligibility
Refunds may be issued in the following circumstances:
Eligible for Refund
- Transaction failed but amount was deducted
- Duplicate charges for the same transaction
- Recharge sent to wrong number due to system error
- Service not delivered within 24 hours
- Technical errors causing incorrect amounts
- Unauthorized transactions (with proof)
Not Eligible for Refund
- Successfully completed transactions
- User error (wrong number entered by user)
- Change of mind after successful recharge
- Promotional offers or cashback used
- Transactions older than 30 days
- Services used or consumed
Refund Processing Time
bKash, Nagad, Rocket
Direct bank deposits
Credit/Debit cards
* Processing times may vary depending on your bank or payment provider
How to Request a Refund
To request a refund, please follow these steps:
Contact Support
Email us at contact@pitor.net or call 01818898189 within 48 hours of the transaction.
Provide Information
- Transaction ID or reference number
- Date and time of transaction
- Amount charged
- Reason for refund request
- Screenshots or proof (if applicable)
Wait for Review
Our team will review your request within 24-48 hours and notify you of the decision via email.
Receive Refund
If approved, the refund will be processed to your original payment method within the timeframes mentioned above.
Special Cases
Failed Transactions
If your transaction fails but amount is deducted, it will be automatically refunded within 3-7 business days. If not received, please contact support with transaction details.
Partial Refunds
In some cases, partial refunds may be issued (e.g., when service was partially delivered). The refund amount will be determined on a case-by-case basis.
Wallet Refunds
Refunds may be credited to your Pitor iRecharge wallet instead of original payment method for faster processing. Wallet balance can be used for future transactions or withdrawn to your bank account.
Operator Issues
If the issue is with the mobile operator (e.g., network problems, service unavailability), we will coordinate with them to resolve the issue. This may take additional time.
Refund Restrictions
- Maximum of 3 refund requests per user per month
- Refunds cannot be requested for transactions older than 30 days
- Promotional bonuses and cashback offers are non-refundable
- Service fees and transaction charges are non-refundable
- We reserve the right to deny refunds for suspected fraud or abuse
- Repeated refund requests may result in account suspension
Chargebacks
If you initiate a chargeback with your bank or payment provider without contacting us first, we will provide transaction evidence to your bank. Unjustified chargebacks may result in:
- Account suspension or termination
- Legal action to recover losses
- Permanent ban from using our services
- Reporting to credit bureaus or fraud databases
Please contact us directly before initiating a chargeback so we can resolve the issue amicably.
Refund Methods
Refunds will be issued to your original payment method:
Mobile Banking
Refunded to the same mobile banking account (bKash, Nagad, Rocket)
Bank Transfer
Refunded to your registered bank account
Card Payment
Refunded to the original credit/debit card
Wallet Balance
Instant credit to your Pitor iRecharge wallet
Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.
Refund Support
For refund requests or questions about this policy, contact our refund team:
Refund Email: contact@pitor.net
Support Phone: 01818898189
Live Chat: Available 24/7 on our website
Response Time: Within 24-48 hours
Important: Please keep your transaction receipts and confirmation emails for reference when requesting refunds.